Technical Product Support - Travel Industry w Kraków, Małopolskie sprżedam

Req ID: 44429 Job Family: Information Technology/Software Development What happens when you combine technology with travel? Sabre Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. Job Description For our corporate booking tool Support Team in Krakow we are looking for a Technical Product Support who would be responsible for answering customers’ technical inquiries raised via online portal, e-mail, chat or phone. GetThere booking tool is a multi-GDS platform that powers travel sites for thousands of corporations worldwide. Job Requirements Technical Skills: Working knowledge and experience in one of the GDS (Sabre, Galileo, Amadeus), travel industry operations and/or corporate business practices. Ability to use diagnostic tools to troubleshoot an issue within Service Levels and ability to complete a tracking tool form with all necessary information for troubleshooting. Organizes data or information in a logical and useful manner; provides input on data or information requirements XML, HTML knowledge an advantage experience supporting APIs Interpersonal Skills: Ability to work as part of a global team to solve customer issues Possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner Take logical steps to diagnose a problem, able to break down complex issues into manageable tasks Self-Initiative and Self-Motivation Ability to multi-task Key Duties and Responsibilities: Analyze problems using diagnostic tools to identify issues and recommend solutions to customer application questions Interface with other internal departments global, as well as suppliers (airlines. Hotels etc) to resolve customer issues Follow-up and escalate unresolved problems to ensure resolution is accomplished Track problems so that recurring problems can be reported to product development Work between 8 am an 6.30 pm in accordance to weekly work schedule, holiday coverage is mandatory and is allocated on a rotation basis. Knowledge, Skills, and Abilities: Experience: Minimum 2 years within the travel industry or online booking tool company Excellent English communication is a must We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn Stay connected with Sabre Careers

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